Privacy Policy
Straight to the Point
When you use our platform, you share personal information with us. This policy explains what we collect, why we need it, who might see it, and what rights you have over it. It's written to be read — not avoided.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What We Collect
| Data Type | Source |
|---|---|
| Name, date of birth, address | Provided by you at registration |
| Email address and phone number | Provided at registration or account update |
| Payment and transaction data | Generated during deposits and withdrawals |
| Identity documents | Uploaded during KYC verification |
| IP address and device data | Collected automatically when you visit |
| Game activity and session history | Generated during platform use |
We collect only what's necessary. We do not process data from anyone under 18.
Why We Process Your Data
- Account creation and management
- Identity and age verification — required under our licence obligations
- Payment processing — accurate handling of deposits and withdrawals
- Customer support — responding to queries and resolving disputes
- Responsible gambling monitoring — identifying potential risk patterns
- Legal and regulatory compliance
- Marketing — only where you've given explicit consent
Legal Basis
| Purpose | Lawful Basis |
|---|---|
| Account management | Contract performance |
| Identity verification | Legal obligation |
| Fraud prevention | Legitimate interests |
| Marketing | Consent |
| Regulatory reporting | Legal obligation |
Who We Share Data With
We do not sell your data. Sharing occurs only where necessary:
- Payment processors handling your transactions
- Identity verification and fraud prevention services
- Regulatory authorities and law enforcement where legally required
- Technology partners providing hosting and infrastructure
All third parties operate under data processing agreements and are contractually bound to handle your data securely.
How Long We Keep It
Data is retained for the lifetime of your account and for a minimum of five years after closure, in line with our regulatory and anti-money laundering obligations. After that, it's securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to access, correct, delete, restrict, port, or object to the processing of your data. You can also withdraw marketing consent at any time.
For details on how we use cookies, see our Cookie Policy.